Terms and Conditions
We do not expect you to experience any problems with our merchandise. We spend a lot of time and effort in producing merchandise of the highest standard. However, we have put together these terms, which by ordering from us, you agree to comply with.
NOTICE OF DEFECTS
If you find any problems with shortages, problems with garment specifications or incorrectly shipped product, we need know within 72 hours of receipt. We cannot be responsible for shortages that occur when merchandise is delivered to a third party if goods are all signed for. Please e mail services@thedspgroup.com immediately to make all necessary arrangements.
EMBELLISHED OR MODIFIED GOODS
We recognize that most of our clients will choose to print, embroider, dye or modify the garment in some way.
We also recognize that as time is of the essence, you may prefer to have garments delivered directly to a third-party decorator.
HOWEVER, we WILL NOT accept any returns on merchandise that has been altered in anyway REGARDLESS OF THE REASON FOR RETURNING THE MERCHANDISE.
Please make sure that you request samples to be sent to you in advance, have your decorator send you a sample from the merchandise you have purchased, or go and check it yourself.
ALTERING THE MERCHANDISE NEGATES ANY CLAIMS AGAINST IT.
SHORTAGES OR OVERAGES ON PRIVATE LABEL
Although we endeavor to get you exactly what you need on your private label orders, we occasionally experience shortages or overages on order quantities through no fault of our own. By ordering through our service, you acknowledge, understand and accept that your orders may be over or under by a maximum of 5%. PLEASE BE SURE TO ORDER A FEW EXTRA JUST INCASE IF YOU REQUIRE A SPECIFIC AMOUNT. We do not accept returns merchandise that falls into this 5% overage allowance, or on full orders where there has been a shortage of equal to or less than 5%.
VARIATIONS IN GARMENT SPECIFICATIONS
Our factories are generally very precise on the specs of our merchandise.
However, we only accept returns on merchandise that is 3% or more off-spec on any particular measurement. PLEASE CHECK MERCHANDISE WHEN YOU RECEIVE IT.
SPOILAGE
We will not be responsible for spoilage up to 2% for orders over 144 units on contracted goods. It is HIGHLY RECOMMENDED to order more garments than needed for each size.
SHRINKAGES
If you think you have an issue with shrinkage, please notify us and provide us with data showing the measurement of the garments BEFORE AND AFTER, and return us a garment to perform our own testing by a certified and impartial, third-party lab.
COLOR MATCHING
We do everything we can to assure that your garments match your color reference every time. However, please be aware that there can be slight variations from one dye batch to another – particularly with garment dyeing.
RETURNS
A Return Authorization (RA) must be obtained before you can return any merchandise. It is essential that this number is written onto any packages that are sent back to the distribution center. Returns must be received within 10 days of receiving your reference number.
Please speak to your account manager to arrange for your return information and correct return address.
PRICING
We will always attempt to honor the quotes we have given you but please remember quotes are only good for 14 days. Prices of raw materials can fluctuate dramatically. However, once we have accepted an order and received the initial payment, your production price will be fixed. If we simply cannot deliver the goods at a price acceptable to you, we will cancel your order and return any funds that may have been forwarded. We cannot however be held responsible for any losses associated with the cancellation of the order due to price increases.
DEPOSITS AND BALANCES PAYABLE
We require a 50% deposit to secure the production of your order and initiate the production process. A final payment is required when the goods are ready to ship from our manufacturers in Los Angeles. The initial 50% deposit is non-refundable once the order is started as we use these funds to procure fabric and guarantee your production.
PAYMENT
All orders can be paid using Mastercard or Visa, or paid with certified funds or bank transfer. Checks are also accepted but must be cleared before production can commence or goods are released. Terms are available for approved clients with credit references and guarantees. Please call for details.
UNPAID INVOICES
Shall an invoice remain delinquent for 90 days we will immediately seek judicial action. There will be a 50% penalty accessed to the unpaid balance along with accrued interest, court fees, and lawyer fees when the claim is filed.
RETURNED CHECK
There is a $30.00 returned check fee.
SHIPPING
F.O.B. Los Angeles. UPS ground unless specified otherwise. Changes must be made in writing 24 hours before shipping.
- Drop Shipments will incur a $5 charge.
Split Shipments will be incur a charge of $10 per location.
JURISDICTION
Any transactions between you and The DSP Group are governed by the laws of California, and the company and any guarantor hereby consent to the jurisdiction of the courts of Los Angeles County, California, for any claims or controversies arising in the sale of garments by The DSP Group to you, the buyer.
By initialing, I have read, understood and agree to above contents, and am authorized to make this agreement on behalf of the Company.